FAQ

Soft Play rental is an environment where kiddos can learn to play and explore in a safe and fun environment. Rentals can be set up indoors or outdoors with play equipment made from soft materials. Our soft play rentals offer the cleanest and safest environment you would expect for your kiddos as we use a very safe disinfectant cleaner to thoroughly clean after each event and a safe disinfectant spray to disinfect before your party starts. You can check out our process on our social media pages.

Before you are completely booked, we do need to learn all of your party details to help you book the best option. The easiest way for you to book is by filling out the “booking form“, or the “contact us” button to complete an inquiry form. You will want to provide all detailed information required on the form so that we can provide the best services to you. Once submitted we will send you an email confirming availability for your date. At this time you will provide your deposit if this date is still good for your event. Always be sure to check your spam or junk mail; to avoid our mail from ending up in your spam/junk box, you can save us in your email as support@hoppitytots.com.

As we happily set up outdoors, we are not able to set up outdoors if the chance of rain is higher than 20%. Rain makes a very unsafe environment for kiddos as equipment becomes very slippery. Please be sure to have a secondary location indoors to set up your special event if it rains.

It is very important that your setup location is free from debris and is level. We do not set up on uneven surfaces as it is very unsafe and unstable for the kiddos. (unless inspected to be an approved area)

We currently accept all major debit & credit cards as well as ACH transfers. An invoice will be sent from Square and can be paid easily online.

The deposit is 30% of your total. This amount will secure your date and will also be deducted from your balance. The remaining balance is due 24 hours before your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.

We do not offer any payment plan options. However, you may apply for or use a PayPal credit account!

We will arrive and set up about 45-60 minutes before your event starts. The delivery fee is determined by the event location distance from North Fort Worth. Please let us know if you have anything that could interfere with delivery such as distant parking, stairs, pets, etc.

We service all of the Dallas Fort Worth area as well as surrounding areas.

We can understand the different obstacles life can bring. Should you need to cancel your reservation, please contact us as soon as possible at support@hoppitytots.com.

We provide a 7-day cancellation window!

• Cancellations 7 business days or more before the event date will receive a full refund of the deposit.
• Cancellations less than 7 business days before the event date will result in the loss of your deposit.

If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at (214) 997-3550.

No Shoes, No Food or Drinks, No Sharp Objects, No face paint, No water/pool play near the soft play. Additional rules will be listed on your contract.

We know kids love to play and keep playing. So we do provide extra time at an additional $50 per extra hour.